Do you have a tasting room?
No, we do not have a tasting room at this time. While we don’t offer a physical tasting room, you can explore our products and make your selections conveniently through our website.
How long is the typical lead time for wine orders from your online shop?
Our standard lead time for wine orders is 5-7 business days. However, please note that lead times may vary depending on your location and the specific wine products you order.
How do I contact customer support for inquiries or assistance?
You can reach our customer support team through our contact page, email, or phone. We’re here to help with any questions or concerns you may have.
Can I cancel or modify my order after it's been placed?
Order modifications or cancellations are subject to our order change policy. Please contact our customer support as soon as possible if you need to make changes to your order.
What is your return policy for alcohol products?
Due to the nature of alcohol, we cannot accept returns for opened or consumed products. However, if you receive damaged or incorrect items, please contact our customer support for assistance.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards and EFT through Yoco payment gateway.